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Calm over chaos
Every product decision starts with the same question: does this make the team's day calmer or more chaotic? Chaos loses every time.
Our Story
Built by a team who got tired of tab chaos.
We started InboxBase because we ran support teams ourselves. We know what it feels like to have WhatsApp on one screen, email on another, Instagram DMs on a third, and a customer waiting on all three at once. We built the tool we always wished existed.
Our mission
Our mission
To give every customer-facing team — no matter their size — the same calm, powerful messaging infrastructure that enterprise companies pay millions to build in-house. One inbox. Every channel. AI that actually helps.
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Honest by default
We don't hide pricing, exaggerate features, or make you talk to sales to cancel. We say what we mean and build what we say.
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Speed is a feature
Slow software costs your team real money. Every second shaved off a response time is a customer kept. We obsess over performance.
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Built for real teams
Not just enterprise. Not just startups. Real teams with real inboxes, real pressure, and real customers expecting real replies.
The team behind the Calm Stack™
A small, focused team of engineers, designers, and customer experience veterans who've worked at companies like Intercom, Twilio, and HubSpot.
JH
James Hartley
Co-founder & CEO
Former Head of Customer Operations at a Series B SaaS company. Built and managed support teams of 40+ across 6 channels. Got tired of the chaos. Built InboxBase.
SM
Sofia Mendes
Co-founder & CTO
Previously senior engineer at Twilio and MessageBird. 10+ years building messaging infrastructure at scale. Leads all product and engineering.
RP
Ravi Patel
Head of Product
Former product lead at Intercom. Obsessed with removing friction from team workflows. Responsible for the InboxBase inbox experience.
CW
Charlotte Webb
Head of Customer Success
Built the customer success function from scratch at two fast-growth SaaS companies. Champions every customer inside InboxBase.
2021
Founded
200+
Teams using InboxBase
50M+
Messages processed
12
Channels supported
Backed by people who've built great software
InboxBase is backed by angel investors and operators from across the SaaS and messaging industry who share our belief that great customer communication shouldn't require enterprise budgets.
See open roles