AI that writes, decides, and acts — in your customer's language
From inline rewrites to fully autonomous agents — Claude-powered AI that understands context, follows your brand voice, and gets smarter from every resolved conversation.
Hi, I ordered a pair of shoes last Tuesday and they still haven't arrived. Order #4829. Can you check?
AI suggestion
Hi! I've checked order #4829 — it shipped on Wednesday and is currently in transit. The estimated delivery is tomorrow by 6 PM. Want me to send you the tracking link?
Reply Suggestions
Claude reads the full conversation history, customer profile, and your knowledge base — then drafts a reply you can send with one click or edit first.
- Context-aware — uses order data, past tickets, and KB articles
- One-click accept, or edit before sending — you stay in control
- Costs 2 credits per suggestion — no hidden AI fees
Autonomous AI Agents
Not a chatbot — a reasoning agent with a custom persona, trained on your knowledge base, that can take real actions in your inbox.
Message arrives
Inbound on any channel
Agent reads context
Conversation + KB + CRM
Agent decides
Reply, assign, tag, or escalate
Action executed
Customer gets an answer in seconds
Knowledge Base
Train your AI with Q&A pairs — or let it learn from the conversations your team already resolves. The knowledge base feeds both reply suggestions and autonomous agents.
- Create Q&A pairs manually or import from a spreadsheet
- Auto-extract draft entries from resolved conversations
- AI cites the exact KB article used in each response
- 1 credit per KB embedding — affordable at any scale
Thanks for reaching out! I can help you with that. Let me check your account and get back to you shortly.
Inline Writing Tools
Rewrite any message before sending — change tone, translate to 10 languages, fix grammar, or simplify. One click, one credit.
- 4 tone presets: Professional, Friendly, Empathetic, Direct
- Instant translation: Spanish, French, Arabic, Portuguese, German, Chinese, Japanese, Hindi, Turkish, Korean
- Grammar correction and sentence simplification
- Works on any message in the compose box — 1 credit per rewrite
Built on Anthropic Claude
We chose Claude for its reasoning depth, instruction-following accuracy, and lower hallucination rates compared to alternatives. Haiku handles fast inline rewrites (tone, translate, grammar) in under 500ms. Sonnet powers autonomous agents where better reasoning matters more than raw speed. AI costs are passed through in credits — no hidden markup, no separate "AI add-on" line item. You pay the same credits whether you send a message or let the AI draft one.
Frequently asked questions
Will the AI send wrong messages?
You choose the level of autonomy. In supervised mode, agents draft replies for your team to review and send. In autonomous mode, agents reply directly — but you set guardrails: topic boundaries, confidence thresholds, and mandatory escalation rules. You can switch modes per agent at any time.
Which Claude model do you use?
Haiku for inline writing tools (tone, translate, grammar, simplify) — it's fast and cheap, typically under 500ms. Sonnet for autonomous agents and reply suggestions — it offers stronger reasoning and better context handling for multi-turn conversations.
How many credits does AI cost?
1 credit per inline rewrite (tone/translate/grammar). 2 credits per reply suggestion. 5 credits per autonomous agent action. No separate AI subscription — it's all in your credit pool.
Can I train the AI on my own data?
Yes — add Q&A pairs to your knowledge base manually, import from a spreadsheet, or let the system auto-extract entries from resolved conversations. The AI cites its sources so you can verify accuracy.
Let AI handle the repetitive replies
Start with reply suggestions. Graduate to autonomous agents when you're ready. 3-month free trial, no card required.
Start free trial