Turn WhatsApp into your best sales channel.
Recover abandoned carts, send order confirmations, run broadcast campaigns, and let AI agents answer product questions 24/7.
Cart recovery
Bring shoppers back with helpful reminders and personalised offers.
Order updates
Keep customers informed from purchase to delivery without extra manual work.
Broadcast campaigns
Launch promotions to segmented audiences with approved WhatsApp templates.
AI product support
Answer repetitive product questions instantly, even outside business hours.
Built for ecommerce teams
- Recover abandoned carts with timed WhatsApp follow-ups
- Send order confirmations, delivery updates, and review requests
- Run segmented broadcast campaigns for launches and offers
- Let AI agents answer product, sizing, shipping, and return questions 24/7
- Sync contacts, tags, and lifecycle stages back to your CRM
- Track campaign performance, response times, and usage in one dashboard
WhatsApp templates you can start with
Use these as starting points for approved templates, then personalise them with customer and order fields.
Abandoned cart
“Hi {{first_name}}, you left {{product_name}} in your cart. Want us to save it for you? Complete your order here: {{checkout_link}}”
Order confirmation
“Thanks for your order, {{first_name}}. Your order {{order_number}} is confirmed. We'll send tracking details as soon as it ships.”
Broadcast campaign
“New drop is live: {{campaign_name}}. Shop the collection today and get {{offer}} before {{expiry_date}}: {{link}}”
Ecommerce messaging FAQ
Do we need a WhatsApp Business account?
Yes. InboxBase helps you connect an existing WhatsApp Business number or set up a new one during onboarding.
Can abandoned cart messages run automatically?
Yes. You can trigger timed follow-ups from cart events, add conditions, and route replies back into your shared inbox.
Can AI agents answer product questions?
Yes. AI agents can answer questions about products, shipping, returns, sizing, and availability, then escalate edge cases to your team.
Do WhatsApp templates need approval?
Yes. Campaign and notification templates usually need WhatsApp approval before sending, and InboxBase helps manage template variables and reuse.
Can we report on campaigns and support performance?
Yes. Track conversation volume, response times, broadcast performance, AI resolution rates, and usage from reporting dashboards.
Why WhatsApp plus native AI wins
Email and live chat still matter, but ecommerce teams recover more conversations when WhatsApp, automation, and AI work together.
| Use case | WhatsApp + native AI | Email-only | Chat-only |
|---|---|---|---|
| Customer reach | High-intent WhatsApp + 12 channels | Crowded inbox | Only while visitors are on site |
| Response speed | AI replies and agent handoff in one inbox | Often delayed | Fast, but session-based |
| Cart recovery | Automated WhatsApp follow-ups with context | Easy to miss | Limited after customers leave |
| Product questions | Native AI answers 24/7 | Manual replies | Needs live coverage |
Built for stores that sell through conversation
Ecommerce teams use InboxBase to recover more carts, respond faster, and keep every customer update in one inbox.
“InboxBase helped us turn WhatsApp into a real revenue channel, not just a support inbox.”
Maya Patel
Founder, Luma Homeware
“Our cart recovery replies are faster, and customers get answers even when the team is offline.”
Daniel Brooks
Ecommerce Manager, Northline Supply
“Broadcasts, order updates, and AI product answers now run from one place. It feels much calmer.”
Aisha Khan
Head of CX, Mode & Co.