InboxBase vs Trengo
Trengo is a solid helpdesk. InboxBase adds native WhatsApp Business API, AI agents, and credit-based pricing — without per-seat charges.
| Feature | InboxBase | Trengo |
|---|---|---|
| Channels | 12: WhatsApp, SMS, email, Instagram, Messenger, Telegram, web chat, TikTok, Viber, LINE, WeChat, webhook | WhatsApp, email, SMS, social, voice (~7) |
| WhatsApp Business API (native BSP) | Via partner | |
| Visual automation builder | Flowbots | |
| Native AI reply suggestions | Claude | Add-on |
| Autonomous AI agents | Multi-step | Limited |
| In-compose AI (tone/translate) | ||
| KB-trained AI | ||
| Public REST API | ||
| TypeScript SDK | ||
| MCP server | ||
| Voice (VoIP) | Telnyx | |
| CRM integrations | 5 native + Zapier/Make | Marketplace |
| SSO (SAML) | Scale+ | Enterprise |
| Pricing model | Flat + credits | Per-seat tiers + add-ons |
| Entry price | $59/mo | Per agent /mo |
Channels
InboxBase
12: WhatsApp, SMS, email, Instagram, Messenger, Telegram, web chat, TikTok, Viber, LINE, WeChat, webhookTrengo
WhatsApp, email, SMS, social, voice (~7)WhatsApp Business API (native BSP)
InboxBase
Trengo
Via partnerVisual automation builder
InboxBase
Trengo
FlowbotsNative AI reply suggestions
InboxBase
ClaudeTrengo
Add-onAutonomous AI agents
InboxBase
Multi-stepTrengo
LimitedIn-compose AI (tone/translate)
InboxBase
Trengo
KB-trained AI
InboxBase
Trengo
Public REST API
InboxBase
Trengo
TypeScript SDK
InboxBase
Trengo
MCP server
InboxBase
Trengo
Voice (VoIP)
InboxBase
TelnyxTrengo
CRM integrations
InboxBase
5 native + Zapier/MakeTrengo
MarketplaceSSO (SAML)
InboxBase
Scale+Trengo
EnterprisePricing model
InboxBase
Flat + creditsTrengo
Per-seat tiers + add-onsEntry price
InboxBase
$59/moTrengo
Per agent /moWhy teams switch from Trengo
Trengo is a capable team inbox, but most plans price per agent — meaning every new teammate adds to the bill regardless of how active they are. InboxBase uses a flat monthly fee plus credits: you pay for actual usage, not headcount.
InboxBase is a native WhatsApp Business Solution Provider, with deep template management, growth widgets, and broadcast tooling built in. Add Claude-powered AI agents, in-compose writing tools, and a KB-trained assistant — all included in your credit pool.
How to switch
- Export Trengo contacts as CSV and import into InboxBase
- Connect your existing WhatsApp number — no new number needed
- Recreate your most-used Flowbots in the visual automation builder
- Most teams migrate in a single business day
Comparison based on publicly available information as of April 2026. Features and pricing change — verify with each vendor.
Ready to make the switch?
CSV import + connect your existing WhatsApp number. Most teams migrate in under a day.
Start free trial