How growing businesses use InboxBase to handle more conversations, respond faster, and keep customers happy.
Ecommerce
“InboxBase brought WhatsApp, email, and social replies into one calm workspace. Our support team finally feels in control — and our customers actually get replies.”
Maya Ellis · Head of Support
Reduction in response time
More conversations handled per agent
Customer satisfaction score
D2C Retail
“Our agents used to spend hours answering the same questions. Now our AI agent handles the FAQs and only escalates the things that genuinely need a human. The team is happier and faster.”
Daniel Khan · Operations Lead
AI deflection rate
Reduction in support headcount cost
Average first response time
Healthcare
“The AI suggestions and shared snippets made onboarding new team members much easier. New starters are productive on day one instead of week two.”
Nina Brooks · Customer Experience Manager
Faster new staff onboarding
Messages tracked in one place
Messages lost between channels