Everything you need to run customer conversations at scale
12 feature pillars — from inbox to analytics — designed so your team ships faster and your customers get answers sooner.
Unified Inbox
Shared inbox across 12 channels — every message in one place with powerful assignment and collaboration tools.
- Assignment rules: round-robin, team-based, or rule-driven routing
- Internal comments + @mentions for team collaboration
- Quote-reply, snippets, and quick replies
- Real-time updates across all connected channels
- Per-conversation activity timeline
- Labels, status (open / snoozed / closed), closing note categories
- Bulk actions for high-volume triage
- Ctrl+K global search across all conversations
- Keyboard shortcuts for power users
12 Channels
Connect every channel your customers use — each with inbound webhook, outbound send, media support, and templates where available.
- WhatsApp Cloud API — templates, media, buttons, list messages
- Facebook Messenger — persistent menus, quick replies
- Instagram DM — story replies, media sharing
- SMS — two-way messaging via provider of choice
- Telegram — bots, groups, media, inline buttons
- Email — full HTML threads, attachments, signatures
- Web Chat — embeddable widget, custom branding
- TikTok — direct message integration
- Viber — business messages, rich cards
- LINE — official account messaging
- WeChat — official account support
- Custom webhook — bring any channel via HTTP
AI Suite
Powered by Anthropic Claude — from inline writing tools to fully autonomous AI agents that handle conversations end-to-end.
- Reply suggestions using full conversation context
- Autonomous AI agents with custom persona, tone, and KB sources
- Agents can read, reply, assign, tag, close, and escalate
- Knowledge base Q&A pairs for instant answers
- Auto-extract KB drafts from resolved conversations
- Inline writing tools: 4 tone options, 10 languages, grammar, simplify
- Automatic closing summaries on conversation close
- In-app AI assistant for setup and configuration help
Automation Flows
Drag-and-drop visual builder — trigger on any event, branch on any condition, and let flows run unattended.
- Drag-and-drop canvas with live preview
- Triggers: message received, keyword match, schedule, webhook
- Nodes: send message, delay, condition branch, assign, label, AI, HTTP request
- Cron-resumed paused flows for time-sensitive sequences
- Version history and instant rollback
- Per-flow analytics: runs, completions, drop-off points
Broadcasts & Templates
Send bulk messages with throttling, approval workflows, and full template management — across WhatsApp and beyond.
- WhatsApp template library with media, buttons, and variables
- Scheduled broadcasts with configurable throttling
- Template approval workflow with status tracking
- CSV import for contact lists and segmentation
- Delivery, read, and reply analytics per broadcast
- Dynamic variable insertion from contact fields
Contacts & CRM
A lightweight CRM built into every conversation — with custom fields, segmentation, and two-way sync to your existing tools.
- Custom fields, tags, and lifecycle stages
- Smart segmentation and saved filters
- Merge suggestions for duplicate contacts
- Two-way sync: HubSpot, Zoho, Salesforce, Pipedrive, ActiveCampaign
- Automatic contact enrichment from conversation data
- Import / export via CSV
Voice (VoIP)
Telnyx-powered inbound and outbound calling — integrated directly into the inbox alongside your messaging channels.
- Inbound + outbound calls from the inbox
- Call recording with playback in conversation timeline
- Real-time call status visible to the team
- Click-to-call from contact profiles
- Voicemail detection and transcription
Growth Tools
Turn website visitors into conversations with click-to-chat links, QR codes, and multi-channel widgets.
- Click-to-chat links with UTM tracking
- QR codes for print and in-store
- Multi-channel floating widget — embeddable, brandable
- Web chat widget with pre-chat forms
- Custom welcome messages per entry point
Developer Platform
Public REST API, TypeScript SDK, and deep integration hooks — build exactly what your workflow needs.
- Public REST API with OpenAPI 3.1 spec + Scalar docs
- TypeScript SDK: @inboxbase/sdk
- n8n node for visual workflow integration
- Zapier + Make connectors
- MCP server for AI orchestration
- HMAC-SHA256 signed webhooks
- Scoped API keys with configurable rate limits
Analytics & Ops
10 report tabs covering volume, response time, agent performance, CSAT, and channel breakdown — plus full audit and error logs.
- Volume and response time reports
- Agent performance dashboards
- CSAT scores with comment analysis
- Per-channel analytics and trends
- Audit log for compliance and debugging
- Error log with stack traces and retry controls
- Usage dashboard with credit projections
Team Management
Roles, teams, routing rules, and SSO — everything you need to run a multi-agent operation without losing control.
- Roles: owner, admin, manager, agent
- Teams / departments with per-channel routing
- SSO via SAML on Scale and Enterprise plans
- Granular agent permissions (view, reply, assign, close)
- Availability status and auto-assignment pausing
Platform Admin
Multi-workspace isolation for agencies and enterprises — with cross-workspace stats, usage tracking, and token-based invites.
- Multi-workspace isolation (agencies, franchises, brands)
- Cross-workspace statistics and usage rollup
- Centralized error monitoring across workspaces
- Token-based email invites for onboarding
- Per-workspace billing and credit allocation
