12 channels. One conversation thread per customer.
Connect every channel your customers use. Each message — regardless of source — lands in one unified thread with full context.
WhatsApp Cloud API
The world's most popular messaging app — templates, media, buttons, list messages, and interactive flows.
Facebook Messenger
Persistent menus, quick replies, and rich media — meet customers where they already spend time.
Instagram DM
Story replies, media sharing, and direct messaging — handle every Instagram conversation in your inbox.
SMS
Two-way text messaging via your preferred provider — reliable, universal, and instant.
Telegram
Bots, groups, inline buttons, and rich media — fully integrated into your conversation timeline.
Full HTML threads with attachments and signatures — email conversations right alongside your chats.
Web Chat Widget
Embeddable, brandable live chat widget with pre-chat forms and custom welcome messages.
TikTok
Direct message integration for the fastest-growing social platform — don't miss a lead.
Viber
Business messages and rich cards — popular across Eastern Europe, Southeast Asia, and the Middle East.
LINE
Official account messaging for Japan, Taiwan, Thailand, and Indonesia's most-used chat app.
Official account support for the dominant messaging platform in China — 1.3B monthly active users.
Custom Webhook
Bring any channel via HTTP — inbound webhooks and outbound API calls for full flexibility.
Why unified matters
Your customers don't care which channel they messaged you on last week. Neither should your team.
Without InboxBase
- 12 browser tabs open — one per channel
- Customer writes on WhatsApp, follows up on email — two separate tickets
- No shared context between agents
- Manual copy-paste into your CRM
- Missed messages during shift handovers
With InboxBase
- One inbox — every channel, every message
- Single conversation thread per customer, regardless of channel
- Full activity timeline shared across the team
- CRM syncs automatically in real time
- Assignment rules ensure nothing falls through the cracks
Frequently asked questions
Can I add my own channel?
Yes — the Custom Webhook channel lets you connect any platform via HTTP. Send and receive messages through any service that supports webhooks.
Do I need separate accounts for each channel?
Yes, each channel requires its own provider account (e.g. a Meta Business Account for WhatsApp, a Telegram bot token). We guide you through every setup step — most take under 15 minutes.
Can I use multiple WhatsApp numbers?
Absolutely. Connect as many WhatsApp Business numbers as you need — each routes into your shared inbox with full template and automation support.
Connect your first channel in under 15 minutes
Start with WhatsApp — add the rest whenever you're ready. No per-channel fees.
Start free trial