A step-by-step abandoned cart recovery strategy using WhatsApp reminders, segmentation, templates, and AI product answers.
Send the first reminder while intent is still high, then follow up with useful product help or delivery information rather than generic discount pressure.
Segment by cart value, product category, region, and returning customer status. Better segmentation keeps broadcasts relevant and reduces opt-outs.
Many abandoned carts happen because customers still have questions. AI agents can answer sizing, shipping, returns, and stock questions 24/7 before handing off to sales.